Salesforce Desk.com

Desk.com (now Salesforce Essentials) is a customer support platform designed for small and medium businesses that need powerful helpdesk features without the complexity of enterprise software. It's fast to set up, easy to use, and scales with your business.

Features

• Multi-channel support: email, phone, chat, social
• Intelligent case routing and prioritization
• Self-service knowledge base for customers
• Real-time agent productivity dashboard
• Native Salesforce CRM integration
• Mobile apps for support on the go