Salesforce Service Cloud

Service Cloud is the world's #1 customer service platform. It gives your support agents a unified console with a complete view of every customer — their history, open cases, social activity, and more.

Key Features

• Case management and auto-routing
• Omni-Channel support (phone, email, chat, social)
• Knowledge base and self-service portal
• Live Agent web chat
• Field service management
• AI-powered Einstein case classification